Privacy Policy

At Fly Canada, we understand that privacy is a big concern for all Internet users. We’ve created this statement to demonstrate our commitment to your privacy and to show the value we place on the information you provide. We’ve provided this notice explaining our information practices and the choices you can make about the collection and use of information while on the Fly Canada website and services. By visiting our website and using our services you are accepting and consenting to the practices described in this Privacy Policy. Please read them carefully. You can change your consent to this Privacy Policy or manage your privacy preferences at any time.

About the Information You Volunteer

We will never share, sell or rent personal information without your advance permission or unless ordered by a court of law. For visitors to our website who are under 18 years of age, we strongly recommend that you obtain the permission of a parent or guardian before providing us with any information.

  • Account information you provide – When you register for an account or engage with our services, you provide personal information (i.e. name, address, email, phone number, etc.) to allow us to service your account.
  • Other information you provide – You may also provide us with information when interacting with our services. (i.e. information about your preferences, interests, etc.).
  • Your activity on the site – We collect information on the pages you visit.
  • Information from your device – We collect information from the browser you use and your navigation to and away from our site. We may use cookies to collect this information.

We use the information you provide to:

  • Send you information and communications you have requested (i.e. an electronic newsletter, information about the organization, event and program information, etc.);
  • Collect survey data to improve our products and services;
  • Notify winners of contests we run periodically;
  • Send you an email confirming a subscription;
  • Classify our users and correspondents, so that we can better track preferences and, ultimately, deliver products and services that more accurately meet their needs, contests and surveys.

Periodically, we run contests and surveys. Participation in these is entirely voluntary, and you have a choice whether or not you disclose the requested information. Information requested may include contact information (such as name and email address) and demographic information (age, postal code and answers to specific questions). We use contact information to notify winners. Other information we collect is aggregated and used by Fly Canada to improve our offerings.

Profile Information

You may update or correct your profile information through the “Update Profile” link at the bottom of every email marketing message you receive from Fly Canada or by sending us an email at

Opting Out

When you subscribe to a Fly Canada newsletter, we provide simple instructions in each newsletter on how you can cancel your subscription. You can also unsubscribe by emailing with “Unsubscribe” in the message. To reject certain cookies, choose the option in your browser settings to receive a notice before a cookie is stored on your device. To opt-out of use of cookies by certain advertisers or technology vendors who help deliver ads tailored to your profile and preferences, visit Network Advertising Initiative and/or the Self-Regulatory Program for Online Behavioral Advertising or Your Online Choices.

How We Protect the Information You Provide

Fly Canada takes strong precautions to protect the information you provide from loss, misuse, unauthorized access, alteration or destruction. All Fly Canada employees are made aware of the importance we place on privacy and what they can do to ensure customer information is protected. We operate internationally, but our computer systems are based in Canada, so your information will be processed in Canada that may have different data laws than your country.

About the Content You are Reading

The authors of this website, including employees of Fly Canada attempt to provide accurate information. However, we take no responsibility for the decisions people make based on what they read on this website, in the comments sections and/or blogs.

Contacting Us

If you have provided information to Fly Canada and would like it deleted from our records or you would like to update information you’ve given us, please send an email to Or you can mail your request to: Marketing Department, Fly Canada 255 Albert Street, Suite 700, Ottawa, ON, K1P 6A9, Canada.

Fly Canada does not send or condone unsolicited email or spam. If you feel you’ve received unsolicited email from Fly Canada, please send a message to We will deal with your issue promptly.

Other Concerns

If you have questions or concerns about our privacy policy, you can contact us by phone, fax, email or conventional mail.


Last updated: September 1, 2018